Terms of Service

Last updated: January 4, 2025

Agreement to Terms

By accessing or using the services of Willow River Automation ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.

Description of Services

Willow River Automation provides business automation consulting and implementation services, including but not limited to workflow automation, data integration, process optimization, and custom software development.

Acceptance of Work

Our services are provided subject to the following conditions:

  • All projects require a signed agreement or statement of work
  • Project scope, timeline, and deliverables will be clearly defined
  • Changes to project scope may require additional fees and timeline adjustments
  • We reserve the right to refuse service to anyone for any reason

Payment Terms

Fees and Payment

  • All fees are quoted in US Dollars unless otherwise specified
  • Payment terms are typically 50% upfront, 50% upon completion
  • Large projects may have milestone-based payment schedules
  • Invoices are due within 30 days of receipt
  • Late payments may incur additional fees

Refunds

Refunds are considered on a case-by-case basis. Work completed in good faith according to agreed specifications is generally non-refundable.

Intellectual Property

Client-Owned Content

You retain ownership of all content, data, and materials you provide to us. You grant us a limited license to use this content solely for the purpose of providing our services.

Developed Solutions

Custom automation solutions developed specifically for your business become your property upon full payment. However, we retain the right to use general methodologies, techniques, and knowledge gained.

Confidentiality

We maintain strict confidentiality regarding your business information, processes, and data. We will not disclose confidential information to third parties without your explicit consent, except as required by law.

Warranties and Disclaimers

Service Warranty

We warrant that our services will be performed with professional skill and care. We will correct any defects in our work at no additional charge within 30 days of delivery.

Disclaimers

Our services are provided "as is" without warranty of any kind, except as expressly stated. We disclaim:

  • Any guarantee of specific business results or ROI
  • Warranties regarding third-party software or services
  • Responsibility for data loss due to client systems or actions

Limitation of Liability

Our total liability for any claims related to our services shall not exceed the total amount paid by you for the specific services giving rise to the claim. We shall not be liable for any indirect, incidental, or consequential damages.

Client Responsibilities

You agree to:

  • Provide accurate and complete information necessary for our services
  • Respond to requests for information in a timely manner
  • Maintain appropriate backups of your data and systems
  • Test and validate solutions before deploying in production environments
  • Comply with all applicable laws and regulations

Termination

Either party may terminate services with 30 days written notice. Upon termination, you will pay for all services rendered through the termination date. We will provide reasonable assistance in transitioning ongoing work.

Force Majeure

We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or widespread technical failures.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law principles.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website and updating the "Last updated" date.

Contact Information

If you have questions about these Terms, please contact us: