Terms of Service
Last updated: August 7, 2025
Client Responsibilities
- Provide accurate and complete information necessary for project completion
- Respond to requests for feedback and approvals in a timely manner
- Maintain appropriate backups of your data and systems
- Test and validate delivered solutions before full implementation
- Ensure you have proper licenses for all software and services used in your project
- Comply with all applicable laws and regulations in your use of our services
Service Level and Support
- Support levels and response times are defined in individual service agreements
- Emergency support may be available for critical issues with active projects
- Support is provided during normal business hours unless otherwise agreed
- Additional support beyond agreed levels may incur extra charges
Termination
Either party may terminate services with appropriate notice as outlined in individual agreements. Upon termination:
- You will receive all completed work and deliverables
- Payment is due for all services rendered up to the termination date
- We will assist with reasonable transition activities as agreed
- Confidentiality obligations continue after termination
Dispute Resolution
In the event of a dispute, we encourage open communication to resolve issues amicably. If formal resolution is needed, disputes will be handled through binding arbitration or in the appropriate courts of our business jurisdiction.
Changes to Terms
We may update these Terms of Service from time to time to reflect changes in our services or legal requirements. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the new terms.
Contact Information
For questions about these Terms of Service or any legal matters, please contact us:
Email: willowriverautomation@gmail.com
Subject: Terms of Service Inquiry